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Mortgage broker complaints policy

Our internal dispute resolution scheme

We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with the representative with whom you are dealing. If you are not satisfied with the response that you receive, you may contact our Compliance Manager, by telephoning 1300 346 787 (1300FINSURE) or emailing [email protected]

When we receive a complaint, we attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved.

Our external dispute resolution scheme 

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Credit & Investments Ombudsman, an ASIC-approved External Dispute Resolution Scheme. External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.

Dallett Pty Ltd | ABN 70 603 085 132 

Phone 1300 132 242 | PO Box 133 Kew VIC 3101 

AFCA #55515 | ASIC CRN 476470 | © 2019 All rights reserved.

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